To fully inform you about the processing of your personal data, we provide you with the following documents:


Privacy policy for website visitors

1. Responsible person

Physio & Sports Therapy Center GmbH
Health Center at Wellcom
Rodenbacher Chaussee 4
63457 Hanau
Telephone: 06181-5049784
E-mail:info@psz-ipw.com
Website:www.psz-ipw.com


2. Data Protection Officer

Markus Sobau
Consularis GmbH
Floraweg 56

44229 Dortmund



3. Collection and storage of personal data and the nature and purpose of its use

When you visit our website www.psz-ipw.com Information is automatically sent to our website's server by the browser used on your device. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until its automatic deletion:


  • IP address of the requesting computer
  • Date and time of access
  • Name and URL of the retrieved file
  • Website from which access is made (referrer URL)
  • browser used and, if applicable, the operating system of your computer, as well as the name of your access provider.


We process the aforementioned data for the following purposes:


  • Ensuring a smooth connection to the website
  • Ensuring a comfortable user experience on our website
  • Evaluation of system security and stability as well as
  • for other administrative purposes

The legal basis for data processing is Article 6(1)(f) GDPR. Our legitimate interest arises from the purposes of data collection listed above. Under no circumstances will we use the collected data to draw conclusions about your identity.

b) When using our contact form

For any questions, you can contact us using the form provided on our website. A valid email address is required so we know who is contacting us and can respond. Providing additional information is optional.

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your freely given consent.

The personal data we collect when you use our contact form will be automatically deleted once your inquiry has been processed and in accordance with statutory retention periods. We generally store the data for a maximum of six months after your inquiry has been resolved.

4. Data Sharing

Your personal data will not be transmitted to third parties unless this is necessary for the processing of contractual relationships with you, there is a legal obligation or you have expressly given your consent.

5. Note on using Brevo for the newsletter

We use Brevo as our marketing platform. We use Brevo to send our newsletter. By filling out and submitting the form, you agree that the information you provide will be transferred to Brevo for further processing. This processing is carried out in accordance with Brevo's terms of service and privacy policy.

Further information on data processing by Brevo can be found in the Terms of Use and the Brevo Privacy Policy.

6. Cookies

Our website uses cookies. These are small files that your browser automatically creates and stores on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not harm your device and do not contain viruses, Trojans, or other malware.

The cookie stores information related to the specific device being used. However, this does not mean that we thereby gain direct knowledge of your identity.

The use of cookies serves, among other things, to make your use of our website more convenient. For example, we use so-called session cookies to recognize that you have already visited certain pages of our website. These are automatically deleted when you leave our site.

Furthermore, we also use temporary cookies to optimize user-friendliness. These cookies are stored on your device for a specific, predetermined period. When you revisit our site to use our services, it is automatically recognized that you have already been here and what entries and settings you have made, so you don't have to enter them again.

Secondly, we use cookies to statistically record the use of our website and to evaluate this data in order to optimize our services for you. These cookies allow us to automatically recognize that you have already visited our site when you return. These cookies are automatically deleted after a defined period of time.

The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

Most browsers accept cookies automatically. However, you can configure your browser to prevent cookies from being stored on your computer or to always display a notification before a new cookie is created. Completely disabling cookies may prevent you from using all the features of our website. You can refuse or adjust your consent to the use of non-essential cookies via our cookie banner when you first visit our site.


7. Rights of data subjects

You have the right:

  • In accordance with Article 15 of the GDPR, you have the right to request information about your personal data processed by us. In particular, you can request information about the purposes of the processing, the categories of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if they were not collected by us, and the existence of automated decision-making, including profiling, and, where applicable, meaningful information about the logic involved.
  • In accordance with Article 16 GDPR, you have the right to request the immediate rectification of inaccurate or incomplete personal data concerning you that we hold;
  • In accordance with Article 17 GDPR, you have the right to request the erasure of your personal data stored by us, unless processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims;
  • In accordance with Article 18 GDPR, you have the right to request the restriction of the processing of your personal data if you contest the accuracy of the data, the processing is unlawful but you oppose its erasure, we no longer need the data but you require it for the establishment, exercise or defense of legal claims, or you have objected to processing pursuant to Article 21 GDPR;
  • In accordance with Article 20 GDPR, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
  • In accordance with Article 7(3) of the GDPR, you have the right to withdraw your consent at any time. This means that we will no longer be permitted to process your data based on this consent in the future.
  • According to Article 77 of the GDPR, you have the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority is: The Hessian Data Protection Commissioner, Gustav-Stresemann-Ring 1, 65189 Wiesbaden, Germany.


    • 8. Handling comments and posts

    Our website does not offer features such as blog comments or guestbook entries. Therefore, no personal data is collected or processed in this context.


    9. Use of 1&1 WebAnalytics

    We use 1&1 WebAnalytics, a web analytics service provided by 1&1 IONOS SE. This service collects and stores data such as:

    • Referrer (previously visited website)
    • Requested website or file
    • Browser type and version
    • Operating system used
    • Device type used
    • Time of access
    • IP address in anonymized form (used only to determine the location of access)

      • The data is collected either via a pixel or a log file. 1&1 WebAnalytics does not use cookies. All data is collected anonymously, so it cannot be traced back to you personally. No personal user data is stored. The legal basis for data processing is Article 6(1)(f) GDPR. Our legitimate interest lies in the statistical analysis of user behavior to optimize both our website and our advertising. You can object to the processing of your user data for analytical purposes by sending us a corresponding notification.


      10. Use of Google Analytics

      We do not use Google Analytics or similar tracking tools on our website. Therefore, no personal data is collected or processed in this context.


      11. Use of social media plugins

      Our website does not use social media plugins. No data is transmitted to social networks such as Facebook, Instagram, or Twitter.


      12. Integration of Google Maps

      Our website uses Google Maps. This allows us to display interactive maps directly on the website and enables convenient use of the map function.

      By visiting our website, Google receives the information that you have accessed the corresponding subpage. In addition, the data mentioned in section 3 of this statement is transmitted. This occurs regardless of whether Google provides a user account that you are logged into, or whether no user account exists. If you are logged into Google, your data will be directly associated with your account. If you do not want this association with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for advertising, market research, and/or the needs-based design of its website. Such analysis is carried out in particular (even for users who are not logged in) to provide targeted advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

      The legal basis for the use of Google Maps is Article 6(1)(f) GDPR, whereby our legitimate interest lies in providing you with a convenient map display and orientation. Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the provider's privacy policy. There you will also find further information on your rights and settings options to protect your privacy. https://policies.google.com/privacy?hl=de.


      13. Use of an AI-powered voice assistant to answer incoming calls

      We use the IONOS AI telephone assistant to automate the processing of telephone inquiries. This assistant processes call content on our behalf to capture, forward, or answer your request. This involves the use of automatic speech recognition (speech-to-text), semantic analysis (natural language processing), and, if necessary, text generation (text-to-speech).
      Conversation content may be recorded, transcribed, or documented. This will only occur if you were informed accordingly at the beginning of the conversation and continue the conversation. You can end the connection at any time to prevent this processing.

      The data processed includes, in particular, your statements during the conversation, technical connection data (date, time, duration), and any personal data you voluntarily provide, such as your name or telephone number. Interaction data is also processed, for example, regarding the conversation's flow or in case of call termination.
      The legal bases are Art. 6 para. 1 lit. b GDPR (for the initiation or performance of a contract) and Art. 6 para. 1 lit. f GDPR (legitimate interest in efficient and scalable communication).

      For technical implementation, we use subcontractors, particularly for hosting, speech recognition, and semantic analysis. In this context, personal data may also be transferred to the USA by the subcontractor. This generally occurs on the basis of an adequacy decision pursuant to Article 45 GDPR, as the service providers are certified under the EU-US Data Privacy Framework. If such a decision is lacking, the transfer is based on standard contractual clauses pursuant to Article 46(2)(c) GDPR and supplementary safeguards. The requirements of Article 44 GDPR are complied with.

      To improve speech processing, pseudonymized data may be used for training purposes. Tracing this data back to individual persons is either impossible or significantly hindered. No automated decision-making within the meaning of Article 22 GDPR takes place.

      The data is stored only as long as necessary for the stated purposes. Afterwards, the data is automatically deleted or anonymized.

      14. Collection and processing of data via forms (physiotherapy waiting list)

      On our website, we offer you the opportunity to register for a waiting list for physiotherapy appointments via an online form (Microsoft Forms).

      By using this form, the data you enter (e.g., name, telephone number, email address and, if applicable, details of your request) will be processed by us in order to contact you and offer you appointments as soon as capacities are available again.

      Your data is processed on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.

      The form is provided via the Microsoft Forms service. The data entered in the form is stored and processed on Microsoft servers. We have concluded appropriate data processing agreements with Microsoft.

      Your data will be used exclusively for the purpose of the waiting list and will not be passed on to third parties.

      You can withdraw your consent at any time with effect for the future. In this case, your data will be deleted immediately, unless statutory retention obligations prevent this.

      15. Right to object

      If your personal data is processed based on legitimate interests pursuant to Article 6(1)(f) GDPR, you have the right to object to the processing of your personal data pursuant to Article 21 GDPR, provided there are grounds relating to your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which we will implement without requiring you to specify a particular situation. If you wish to exercise your right to withdraw consent or object, simply send an email to info@psz-ipw.com.


      16. Data security

      During your visit to our website, we use the widely used SSL (Secure Socket Layer) protocol in conjunction with the highest level of encryption supported by your browser. This is typically 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. You can recognize whether an individual page of our website is transmitted in encrypted form by the closed padlock symbol in the lower status bar of your browser.

      We employ appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. Passwords and sensitive data are never stored or transmitted unencrypted.


      17. Updates and changes to this privacy policy

      This privacy policy is currently valid and was last updated in November 2024.

      Due to the further development of our website and services offered through it, or due to changes in legal or regulatory requirements, it may become necessary to amend this privacy policy.

Data protection information for members, customers and patients

1. Responsibility for data processing


The entity responsible for data processing is:

Physio and Sports Therapy Center GmbH,

Rodenbacher Chaussee 4,

63457 Hanau-Wolfgang

06181 / 5049784, dirk.bystricky@psz-ipw.com


2. Purpose of data processing

Data processing is carried out based on legal requirements in order to...

Treatment contract between you and us and the associated obligations regarding

fulfill.

For this purpose, we process your personal data, in particular your health data.

This includes all data listed on a medical prescription, as well as

Diagnoses, treatment suggestions and methods, and findings that we or doctors collect.

For these purposes, we may also contact other doctors or therapists you have seen.

Treatment involves providing data, e.g. in medical letters or therapy reports.

The collection of health data is a prerequisite for your treatment.

We need the necessary information to carry out a thorough treatment.


3. Recipients of your data

We only transfer your personal data to third parties if this is legally required.

is permitted or you have given your consent.

Recipients of your personal data may include, in particular, other doctors, other

Therapists, health insurance companies, the Medical Service of the Health Insurance Funds,

They should be tax advisors and billing centers.

The data is primarily transmitted for the purpose of billing your

services rendered, to clarify medical and other issues arising from your

Questions arising from the insurance relationship. The transmission of information will occur on a case-by-case basis.

Data to other authorized recipients (e.g. youth welfare offices, kindergartens, schools -> see below).

Patient declaration upon initial contact).


4. Storage of your data

We only retain your personal data for as long as legally required.

is necessary. Due to legal requirements, we are obligated to include a portion of this.

Data should be retained for ten years after the completion of treatment. According to others...

Regulations may stipulate different retention periods.


5. Your rights

You have the right to request information about your personal data at any time.

You can obtain information. You can also request the correction of inaccurate data.

Furthermore, under certain conditions you have the right to erasure.

of data, the right to restriction of data processing, and the right to

Data portability.

Your data is processed based on legal regulations. Only in

In exceptional cases, we require your consent. In these cases, you have the right to...

to withdraw consent for future processing.

You also have the right to lodge a complaint with the competent supervisory authority for the

You have the right to lodge a complaint regarding data protection if you believe that the processing of your data is unlawful.

personal data was not processed lawfully.


The contact details for the supervisory authority responsible for us are:


The Hessian Commissioner for Data Protection and Freedom of Information

Gustav-Stresemann-Ring 1; 65189 Wiesbaden

Telephone: 0611-1408 0

poststelle@datenschutz.hessen.de


You can reach our data protection officer at:


Markus Sobau – Consularis GmbH, Panoramastr. 119, 70839 Gerlingen


6. Legal basis

The legal basis for processing your data is Article 9 paragraph 2 lit. h) GDPR in

In conjunction with Section 22 Paragraph 1 No. 1 lit. b) of the Federal Data Protection Act. Should you

If you have any questions, please feel free to contact us.

Fitness studio usage regulations

1. Acceptance of the house rules
 By entering the PSZ (Physiotherapy and Sports Therapy Center, Health Center in Wellcom), the customer expressly acknowledges the house rules. Violation of the house rules may result in exclusion from using the PSZ. The obligation to pay the agreed fees remains in effect.

2. Liability
 The PSZ accepts no liability towards its members and visitors for theft, nor for property damage, personal injury, or financial loss of any kind on the entire PSZ premises. Liability for intentional acts or gross negligence remains unaffected. In principle, all visits to and actions within the PSZ are at the user's own risk.

3. Rules of conduct
 We place great importance on courteous behavior in our practice. This applies not only to our staff but also to our members. In particular, privacy must be respected in the changing rooms. During your visit, please ensure that your behavior does not disturb other members. Any violation may result in immediate termination of your membership without prior warning.

4. Changing clothes and storing clothing and valuables
 Please store your clothing and other belongings exclusively in the designated lockers. We accept no liability for the loss or damage of personal belongings or clothing.

5. Instruction by specialist personnel
 Before starting your training, we recommend a thorough consultation and instruction session with our specialists. This is in your own best interest to prevent potential errors during training and avoid injuries.

6. Sportswear
 We recommend wearing sportswear that prevents skin contact with the padding of the training equipment. Only clean sports shoes that have not been worn outside may be entered the training area. Training without shoes or in flip-flops and sandals is not permitted for safety and hygiene reasons. We expressly request that you use sufficiently large towels when training on equipment, mats, and bikes.

7. Training equipment and training rooms
 All training sessions must be conducted in a way that minimizes disruption to other members. In particular, please refrain from making any disruptive noise. We kindly ask that all training equipment used during your session (e.g., machines, weights, weight plates, balls, steps, mats, etc.) be returned to its designated place afterward. We also ask members to clear the training equipment during breaks between sessions. For safety reasons, barbells must be secured with safety clips. Use of the group fitness rooms is possible outside of scheduled class times by prior arrangement with the staff, but this is not guaranteed. Use of the group fitness rooms is at your own risk.

8. Smoking prohibited
Smoking is strictly prohibited throughout the entire PSZ.

9. Mobile phones and cameras
 We kindly request that you refrain from using mobile phones in the training area. Filming and photography are strictly prohibited throughout the entire PSZ to protect the privacy of our members.

10. Instructions from employees
 All PSZ staff members exercise the rights of the landlord towards members and visitors. The instructions and directions of our staff, as well as any written notices posted on the premises, must be strictly followed.

11. Health status of the course participant
By registering, the participant confirms that there are no health concerns or illnesses (e.g., asthma, heart defects, epilepsy).


12. Otherwise, the following apply:

- House rules of the “Industriepark Wolfgang” as well as the “General House Rules Site Hanau”.